Privacy policy

Last update: 04/07/2024

This Privacy Policy describes how The Soul Maker Ltd™ (the “ Site ”, “ we ”, “ us ” or
“ our ”) collects, uses and discloses your personal information when you visit, use our
services or make a purchase from thesoulmaker.uk (the “ Site ”) or otherwise communicate with us (collectively, the “ Services ”).

For the purposes of this Privacy Policy, "you" and "your" indicate you as a user of the Services, whether you are a customer, website visitor, or otherwise individual about whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully. Using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not accept this Policy privacy policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect the
changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on the Site, we will update the “Last Updated” date and we will take any other measures required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected in the last 12 months personal information about you from a variety of sources, as set out below. The information we collect we use vary depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect on of you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies you, refers to you, describes you or can be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you send to us directly through our Services may include:
• Basic contact details including name, address, telephone number, email.
• Order information, including name, billing address, shipping address,
payment confirmation, email address, telephone number.
• Account information including username, password and security questions.
• Purchase information, including items viewed, placed in cart, or added to the wish list.
• Customer support information, including information you choose to include in
communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide certain features directly to us information about you. You can choose not to provide this information, but doing so may prevent you from doing so to use or access these features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services (" Data of use"). To do this, we may use cookies, pixels and similar technologies ("Cookies").

Usage information may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information relating to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g.,
bank account information, credit or debit card information, billing address)
to process your payment, fulfill your orders and provide you with the products or services you request, in order to perform the contract with you.
• When you visit our Site, open or click on emails we send you or interact with i
our Services or advertising, we or third parties we work with may collect
automatically certain information using online tracking technologies
such as pixels, web beacons, software development tools kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance herewith
Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of any third parties.

For adults information, please see the section below, Third Party Websites and Links.

How we use your personal information

• Supply of Products and Services. We use your personal information to provide you with Services in order to perform our contract with you, including to process your payments, process your orders, send you notifications regarding your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to organize the shipping, facilitate any returns and exchanges and to allow you to post reviews.
• Marketing and advertising. We use your personal information for marketing purposes and promotional, such as to send marketing communications, advertising and promotions via email, SMS or postal mail and to show you advertisements for products or services. This could include the use of your personal information to better personalize the Services and advertising on our Site and other websites.
• Security and fraud prevention. We use your personal information to detect,
investigate or take action regarding possible fraudulent, illegal or harmful activity.
If you choose to use the Services and register an account, you are responsible for maintaining the secure your account credentials. We strongly advise you not to share yours username, password or other login details with anyone else. If you feel that your
account has been compromised, please contact us immediately.
• Communicate with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to yours comparisons, provide you with effective services and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our site. For specific information on cookies that we use in connection with powering our store with Shopify,
see https://www.shopify.com/legal/cookies. We use cookies to enhance and improve the our Site and our Services (including to remember your actions and preferences), to perform analytics and better understand your interaction with the Services (in our legitimate interest e.g administer, improve and optimize the Services). We may also allow third parties and Service providers use cookies on our Site to better personalize services, products and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies via the controls browser. Please note that removing or blocking cookies may have a negative impact on your user experience and may cause certain Services, including certain features and general functionality, works incorrectly or is no longer available. Furthermore, the blocking of cookies may not completely prevent how we share information with third parties such as our partner advertisers.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for purposes legitimate subjects to this Privacy Policy. Such circumstances may include:
• With vendors or other third parties who perform services on our behalf (for example, management IT, payment processing, data analytics, customer service, cloud storage,
order fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services to you and advertise yourself. Our business partners and marketing will use your information in accordance with their policies on privacy.
• When you instruct us, request or otherwise consent to us disclosing
certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our
legitimate interest in running a successful business.
• In connection with a business transaction such as a merger or bankruptcy, for
comply with any applicable legal obligations (including responding to subpoenas,
search warrants and similar requests) to enforce any terms of service
applicable and to protect or defend the Services, our rights, and the rights of our users or others.
In the last 12 months we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out above in "How we collect and use personal information" and "How we disclose information personal" ":

Category Categories of recipients

• Identifiers such as data from basic contact and some information on orders and
accounts.
• Commercial information such as order information, purchasing information customer service information
• Internet or other network activity similar, such as usage data
• Vendors and third parties who perform services for on our behalf (such as Internet service providers, payment processors, fulfillment partners of orders, customer service partners and data analytics providers)
• Commercial and marketing partners
• Affiliates

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you concern.

We have "sold" and "shared" (as defined by applicable law) personal information in the
12 months prior for the purpose of engaging in advertising and marketing activities, as follows.
Category of personal information Categories of recipients Identifiers such as basic contact details and some information about orders and accounts Business partners and marketing
Commercial information such as product or service registrations purchased and purchase information Business partners and marketing Internet or other similar network activity, such as usage data Business partners and marketing User Generated Content.
The Services may allow you to post product reviews and other user-generated content
users. If you choose to submit user-generated content to any public area of the Services, such contents will be public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others and others we can ensure that parties who have access to such information will respect your privacy or they will keep her safe. We are not responsible for the privacy or security of any information you make available to the public, or the accuracy, use or misuse of any information you disclose to or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy policies and on security and other terms and conditions. We do not guarantee and are not responsible for privacy or the security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information provided in public or semi-public places, including information shared on third-party social networking platforms may be visible including from other users of the Services and/or users of such third-party platforms without limitation to their use by us. or by a third party. The inclusion of such links by us does not, in itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect
no personal information about children. If you are the parent or guardian of a child who has us provided your personal information, you can contact us using the contact details provided followed to request its cancellation.

As of the effective date of this Privacy Policy, we are not aware of the fact that we “share” or “sell” (as those terms are defined in the law applicable) personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measures are perfect or impenetrable and we cannot
ensure "perfect security". Furthermore, any information you send to us may not be secure during transportation. We advise you not to use unsafe channels to communicate information to us sensitive or confidential.

How long we keep your personal information depends on several factors, e.g
if we need the information to maintain your account, provide the Services, comply with the legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below that apply to your personal informations. However, these rights are not absolute, they can only apply in certain circumstances and, in some cases, we may deny your request as permitted by the law.

• Right of access/knowledge. You may have the right to request access to
personal information we hold about you, including details of how we use and share your information.
• Right of cancellation. You may have the right to request that we erase the
personal information we hold about you.
• Right to correction. You may have the right to request that we correct the information
inaccurate personal data that we keep about you.
• Right of portability. You may have the right to receive a copy of the information
personal data that we hold about you and to request its transfer to third parties, in certain cases circumstances and with certain exceptions.
• Right to opt-out of selling, sharing or targeted advertising. You may have the
right to ask us not to "sell" or "share" your personal information or
opt out of the processing of your personal information for purposes considered "advertising targeted", as defined in applicable privacy laws. Please note that if you visit the our Site with the preference signal to opt out of Global Privacy Control
enabled, depending on where you are located, we will automatically treat it as a request for Opt out of "selling" or "sharing" information for your device and browser
that you use to visit the Site.
• Right to limit and/or opt-out of the use and disclosure of personal information
sensitive. You may have the right to ask us to limit our use and/or disclosure
of sensitive personal information only as necessary to perform the Services or provide i
goods reasonably expected by an average individual.
• Restriction of processing: You may have the right to ask us to stop or restrict processing processing of your personal data.
• Withdrawal of consent: where we rely on consent to process your data
personal data, you may have the right to withdraw this consent.
• Appeal: You may have the right to appeal our decision if we refuse
to process your request. You can do this by responding directly to our denial.
• Managing communication preferences: We may send you promotional emails and you can choose not to receive them at any time by using the unsubscribe option
of the subscription displayed in our emails. If you decide not to receive them, we may
however send you non-promotional emails, such as those related to your account or order that you have done.

You can exercise any of these rights where indicated on our Site or by contacting us
using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to
collect information from you to verify your identity, such as your email address or
account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf for exercise your rights. Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorized him to act on your behalf and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

We use Shopify advertising services like Shopify Audiences to personalize the
advertising you see on third-party websites.
To prevent Shopify merchants from using these advertising services to use your personal information for such services, visit https://privacy.shopify.com/en.

Complaint reports,

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or submit your complaint to your local data protection authority.

International users

Please note that we may transfer, store and process your personal information to
outside the country where you live, including the United States. Your personal information is also processed by personnel, third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on mechanisms
of transfers recognized as the standard contractual clauses of the European Commission or any equivalent contract issued by the competent authority of the United Kingdom, as the case may be, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or
if you wish to exercise any of the rights available to you, please send us an email to
luca@thesoulmaker.art.